We bring all the products and equipment - which takes the hassle out remembering to stock up on JIF at your next shop and remembering vacuum bags.
We use Hepa filter high end vacuums and use biochemically friendly products; no bleach!
Not necessarily. Whilst we endeavor to provide continuity with our fully police checked, insured and trained cleaners, allocating your home to more than one of our cleaners means there is always someone who knows your home, pets, requirements etc in case of cleaners being off that work.
If you select our VIP service which offers you a dedicated cleaner and time each week.
If you sign up for weekly or fortnightly cleans you will get a set day. Fridays are a premium day and there is often a waiting list for this day.
We cannot offer a set time for your clean as our days consist of multiple clients and things vary day to day. All regular cleans are done between 9am and 3pm. If timing is important you can select our VIP service which offers you a dedicated cleaner and time each week.
All cleaners are local mums/ladies that are police checked, referenced and thoroughly vetted. Most have extensive backgrounds in cleaning. As its Wellington, we all know each other through the 1-degree-of-separation theory.
Most clients give us a key, that way you don't need to hang around for us. It's also handy if you lock yourself out one day, as we can pop around with the key for you!
Our Hutt Valley and Northern clients do need a lockbox. We can provide one at $32.00 and they padlock onto a drainpipe, washing line, fence etc
All Porirua client keys are kept in a lock box inside our office except when cleaners need them for your house. Each key must be signed in and out each time for security.
Unfortunately we do not offer monthly cleans as we need to match up weekly and fortnightly clients.
However, booking in for a deep clean now and then is a great alternative.
Most clients prefer to pay with electronic payments, so an AP or internet payment is great.
We will provide all the details you need and request payment is made for the day of your clean as we cannot offer credit.
We have families and understand that you may not want your cleaner coming in when you or a family member is unwell. Simply call or text us as soon as possible and we can come another day.
If you are going on holiday and want to pause your cleaning, we can hold your spot for two weeks without charge.
Please give us as much notice as possible if you need to cancel/change your booking. Cancellations less than 24 business hours prior to your clean require 50% payment.
Don't clean before we come! However, please do pick up and tidy up so we can access the areas needing to be cleaned.
Dishes, laundry, beds and excessive tidying fall under our house-keeper role.
We have a minimum of 2 hours and generally most homes take 2.5 hours for a one bathroom, three bedroom home.
With our long history of service we can see what you require done when you complete our booking form, then we make a plan together to suit your budget.
We offer a choice of standard grade cleaning products and commercial grade chemicals. We strive to use only cruelty free and environmentally friendly products.
Great! We are all animal lovers and pet owners. Indoor cats? No problem. Dog? Lovely, we enjoy the company and will happily let them out for the toilet etc whilst we are there.
We have full company insurance and all our staff are police checked and fully vetted.
We take pride in our company, our reputation and work ethic.
As a registered business you can have peace of mind that we are fully responsible.
Our company is run by local mums, mostly working between school hours. We pride ourselves on high standards with management carrying out random daily quality checks.
All of our cleaners are paid well above the minimum wage and provided full training, support and management guidance. We are a tight knit team who fully support each other and work together for coherence. All staff are legal NZ workers and the company is tax registered. We have Health and Safety measures and work in a professional and unified manner at all times.
Take a peek at our T&C's or contact us for more information.
1) COVID If you, or a member of your household, are unwell with Covid symptoms you MUST inform us to reschedule or cancel your booking. We cannot carry out work in homes with people waiting for Covid results, recently returned from overseas and home-quarantining, or if you/a member of your house is Covid positive.
2) A submitted enquiry form does not guarantee a booking. We process your booking form from enquiry to completion of job, all of which is digital and traceable for easy reference. We will process your enquiry to an estimate for which you MUST accept digitally, whereby an invoice is generated, and if applicable a deposit is required. We will work with you to find a suitable date for your booking but cannot guarantee availability for your first choice of date.
3) Minimum of 2 hours for all weekly/fortnightly/one off cleans.
4) $35 administration fee is applied on your first invoice only.
5) Mileage may apply depending on your location.
6) One off cleans require a 50% deposit prior to booking being confirmed. If your booking is within 48 hours please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time. Bookings are NOT confirmed until receipt of deposit
7) A lockbox for your house key is preferred. We can provide these for $32
8) We are unable to offer credit as we pay staff weekly. We kindly request payment within 24hrs of booking completion. Payments that fall behind may lead to suspension/cancellation of service. Debt collection costs payable by client.
9) Repeated cancelations may lead to cessation of services due to our cleaners loosing wages.
10) We do not offer booking 'holds' over holiday periods, or for more than consecutive two weeks absence. You are welcome to save your space for a 50% fee.
11) Termination of service requires twenty days notice unless otherwise agreed.
12) We cannot always guarantee the same cleaner each booking except for VIP bookings.
13) Please provide screen cleaner suitable for your televisions and computer screens as we do not clean these in case of damage.
14) Bookings occur between 9am- 3pm on your regularly scheduled day. Given that each home we clean we varies, cannot guarantee an exact arrival/ departure time except to our VIP bookings. You may indicate a preference and we will endeavour to accommodate this.
15) Please allow an extra 30 mins for your first clean.
16) Please advise if you do not agree to trainees accompanying our cleaners.
17) Please choose a housekeeping option if you require dishes/loading/unloading dishwasher, excessive tidying/picking up of toys/laundry, making beds, cleaning drawers/cupboards, scrubbing walls/ceilings etc.
18) Due to health and safety we are unable to clean mould (shower mould exception), fungus, illegal substance residue, bodily fluids will not be cleaned. Please ensure these have been removed prior to the booking.
19) If, on arrival, we deem the condition of the house to require more intense cleaning due to heavily soiled areas we will endeavour to contact you to discuss options on how to proceed.
20) We require 24 business hours’ notice to cancel a clean without incurring a 50% cancelation fee. Where possible, as a courtesy, we will look at alternative days for your booking. This also applies to lockouts.
21) Please “pick up" as much as possible in areas you would like us to clean.
22) To avoid possible breakages we will not clean heavily cluttered areas (shelving, countertops, etc).
23) All cleaners keep a digital clock in/out record of their time and location.
24) If you are dissatisfied with your clean, please contact management so the problem can be rectified immediately. We are always open to feedback and constructive advice.
25) Managers carry out random quality checks on completed jobs. Please advise the office is you do not want this service.
26) Molly’s accepts no responsibility for damage caused whilst using a client’s products. As a rule, Molly’s cleaners do not use bleach.
27) On occasion we may take quality assurance photos, for our reference, of areas in the home that need cleaning attention. No personal or identification evidence is ever photographed.
28) There is a 5% fee deducted when using Paypal due to their fees.
29) Please secure all dogs so that the cleaners do not frighten them.
30) For health and safety reasons we cannot clean above our step ladder height of 1.5 metres from the ground.
31) Please allow for extension of time if you have workmen, trades people, moving company staff working on the same day as your booking.
32) Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.
33) Accurate description your home will help us ensure to we complete the job to your satisfaction.
34) Use of the steam cleaner is at the clients risk and liability. Tests patches are done prior to commencing to avoid discoloration or damage. Substituting steam cleaning with sugar soap and hand cleaning will incur additional cost.
35) Molly’s reserves the right to decline a job on arrival if the booking has been misrepresented by the client or deemed unsafe/unhygienic for workers. Deposits, minus costs, will be refunded.