Molly's has two options for regular clients:
1) We bring all the products and equipment - which takes the hassle out remembering to stock up on JIF at your next shop and remembering vacuum bags.
OR
2) We use your products and equipment.
Yes. To cover expensive vacuum cleaners, products and equipment we charge a bit more to use all of our equipment, but you save on shopping!
If you are a regular weekly or fortnightly client you will be assigned your own cleaner. This means he/she will know your home, your pets, and how you like your home cleaned.
If for any reason your cleaner is away on your day we will send a replacement cleaner, or try to move the day if you prefer. All our staff are trained and have the information on each other's clients so that they can cover for each other if the need arises.
If you sign up for weekly or fortnightly cleans you will get a set day. Fridays are a premium day and there is often a waiting list for this day.
We cannot offer a set time for your clean as our days consist of multiple clients and things vary day to day. All cleans are done between 9am and 5pm. If timing is important to you please talk to us so we can help accommodate your needs.
All cleaners are local mums/ladies that are police checked, referenced and thoroughly vetted. Most have extensive backgrounds in cleaning. As its Wellington, we all know each other through the 1-degree-of-separation theory.
Most clients give us a key, that way you don't need to hang around for us. It's also handy if you lock yourself out one day, as we can pop around with the key for you!
All client keys are kept in a lock box inside our office except when cleaners need them for your house. Each key must be signed in and out each time for security.
Unfortunately we do not offer monthly cleans as we need to match up weekly and fortnightly clients.
However, booking in for a deep clean now and then is a great alternative.
Most clients prefer to pay with electronic payments, so an AP or internet payment is great.
We will provide all the details you need and request payment is made for the day of your clean as we cannot offer credit.
We have families and understand that you may not want your cleaner coming in when you or a family member is unwell. Simply call or text us as soon as possible and we can come another day.
If you are going on holiday and want to pause your cleaning, we can hold your spot for two weeks without charge.
Please give us as much notice as possible if you need to cancel/change your booking. Cancellations less than 24 hours prior to your clean require 50% payment.
Don't clean before we come! However, please do pick up and tidy up so we can access the areas needing to be cleaned.
Dishes, laundry, beds and excessive tidying fall under our house-keeper role.
We have a minimum of 2 hours and generally most homes take 2.5 hours for a one bathroom, four bedroom home.
We will come and meet you in person so that we can see what you require done, then make a plan together to suit your budget.
We offer a choice of standard grade cleaning products or NORWEX* - a chemical free range of environmentally friendly products.
Please note this range carries an additional $5ph cost. Alternatively you may purchase a Norwex cleaning pack through us for your home for approximately $200.
Great! We are all animal lovers and pet owners. Indoor cats? No problem. Dog? Lovely, we enjoy the company and will happily let them out for the toilet etc whilst we are there.
We have full company insurance and all our staff are police checked and fully vetted.
We take pride in our company, our reputation and work ethic.
As a registered business you can have peace of mind that we are fully responsible.
Our company is run by local mums, mostly working between school hours. We pride ourselves on high standards with management carrying out random daily quality checks.
All of our cleaners are paid well above the minimum wage and provided full training, support and management guidance. We are a tight knit team who fully support each other and work together for coherence. All staff are legal NZ workers and the company is tax registered. We have Health and Safety measures and work in a professional and unified manner at all times.
Take a peek at our T&C's or contact us for more information.