Weekly and Fortnightly Cleaning

Acceptance of your quote enters you into a contract of services with Molly's whereby the below conditions are lawful and binding.  It is important you read and understand these.

1. COVID  If you, or a member of your household, are unwell with Covid symptoms you MUST inform us to reschedule or cancel your booking.  We cannot carry out work in homes with people waiting for Covid results, recently returned from overseas and home-quarantining, or if you/a member of your house is Covid positive.
2. A submitted enquiry form  does not guarantee a booking.  We process your booking form from enquiry to completion of job, all of which is digital and traceable for easy reference.  We will process your enquiry to an estimate for which you MUST accept digitally, whereby an invoice is generated, and if applicable a deposit is required. We will work with you to find a suitable date for your booking but cannot guarantee availability for your first choice of date.
3. Cleans are a minimum of 2 hours for all weekly/fortnightly/one off cleans.  We do not offer monthly services except as One-Off cleans.
4. An administration fee of $35 is applied on your first invoice only.  
5. Mileage may apply depending on your location.
6. A lockbox for your house key is preferred.  We can provide these for $32 and they are discreetly secured via a padlock system on your property.  Great for if you lock yourself out of your home too.
7. We are unable to offer credit as we pay staff weekly.  We kindly request payment within 24hrs of booking completion. Payments that fall behind may lead to extra fees and suspension/cancellation of service.  Debt collection costs payable by client.
8. We cannot always guarantee the same cleaner each booking.  Whilst we endeavor to do so, we will always ensure that your allocated cleaner for the booking is experienced and quality checked.  If you require a set time and dedicated cleaner please select our VIP option.
9. Repeated cancelations may lead to cessation of services due to our cleaners loosing wages.
10. We do not offer booking 'holds' over holiday periods, or for more than consecutive two weeks absence.   You are welcome to save your space for a 50% fee.
11. Termination of service requires twenty days notice unless otherwise agreed.
12. Your cleaner may on occasion bring another team member/trainee to help with the cleaning of your home.  Please advise if this is not agreeable.
13. Please provide screen cleaner suitable for your televisions and computer screens as we do not clean these in case of damage.
14. Please choose a housekeeping option if you require dishes/loading/unloading dishwasher, excessive tidying/picking up of toys/laundry, making beds, cleaning drawers/cupboards, scrubbing walls/ceilings etc. 
15. Due to health and safety we are unable to clean mould (shower mould often is stained and cannot be removed without steaming/bleach), fungus, illegal substance residue, bodily fluids will not be cleaned.  Please ensure these have been removed prior to the booking.  
16. If, on arrival, we deem the condition of the house to require more intense cleaning due to heavily soiled areas we will endeavor to contact you to discuss options on how to proceed.
17. We require 24 hours’ notice to cancel a clean without incurring a 50% cancelation fee.  Where possible, as a courtesy, we will look at alternative days for your booking.  If this is not possible our cancellation policy is implemented.  This also applies to lockouts.
18. Bookings occur between 9am- 3pm on your regularly scheduled day. Given that each home we clean we cannot guarantee an exact arrival/ departure time.  You may indicate a preference and we will endeavor to accommodate this.
19. Please “pick up" as much as possible in areas you would like us to clean. This will allow us to complete the clean you requested without incurring time penalties and let us focus on detail and quality for you. 
20. To avoid possible breakages we will not clean heavily cluttered areas (shelving, countertops, etc).
21. We often need a further half an hour to hour for the first few regular cleans.  This is standard as we need to ‘catch up’ and create a routine.
22. All cleaners keep a digital clock in/out record of their time and location.
23. If you are dissatisfied with your clean, please contact management so the problem can be rectified immediately.  We are always open to feedback and constructive advice.  
24. Managers carry out random quality checks each week so there may be an occasion where we pop by after your cleaner has completed their job just to ensure the work remains at the highest possible standard. Please advise the office is you do not want this service.
25. Molly’s accepts no responsibility for damage caused whilst using a client’s products.  As a rule, Molly’s cleaners do not use bleach. 
26. On occasion we may take quality assurance photos, for our reference, of areas in the home that need cleaning attention.  No personal or identification evidence is ever photographed.
27. There is a 5% fee deducted when using Paypal due to their fees. 
28. One off cleans require a 50% deposit prior to booking being confirmed.  If your booking is within 48 hours please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time.  Bookings are NOT confirmed until receipt of deposit.
29. Please secure all dogs so that the cleaners do not frighten them with the equipment and noise.
30. For health and safety reasons we cannot clean above our step ladder height of 1.5 meters from the ground.
31. If you have workmen, trades people, moving company staff working on the same day as your booking please allow a margin of extended time as often we are held up by these incidents.
32. Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.
33. Accurately describing your home along with marking the priorities for the clean will help us ensure to we complete the job to your satisfaction.  The more information we have, the better.
34. Use of the steam cleaner is at the clients risk and liability.  Tests patches are always conducted prior to commencing to avoid discoloration or damage.  Steam cleaning is not suitable for wallpaper or chalk based/low quality painted areas.  Substituting steam cleaning with  sugar soap and hand cleaning will incur additional cost.
35. Molly’s reserves the right to decline a job on arrival if the booking has been misrepresented by the client.  Deposits, minus costs, will be refunded.