Weekly and Fortnightly Cleaning

PORIRUA

HUTT VALLEY

INCLUDING

Plimmerton
Titahi Bay
Ranui
Aotea
Whitby
Ascot Park
Camborne
Mana
Paremata
Elsden
Pauatahanui*
Judgeford *

* May incur travel costs

Rural areas by request only

REGULAR BOOKINGS ARE FULL. CONTACT US TO JOIN OUR WAITING LIST

Book a One Off or Join Our Waiting List

HUTT VALLEY

INCLUDING:

Lower Hutt
Upper Hutt
Petone
Eastbourne*
Seaview*

* May incur travel costs

Rural areas by request only

REGULAR BOOKINGS ARE FULL. CONTACT US TO JOIN OUR WAITING LIST

Book a One Off or Join Our Waiting List

NORTHERN SUBURBS

INCLUDING

Ngaio
Khandallah
Crofton Downs
Wadestown
Johnsonville
Newlands
Paparangi
Churton Park
Broadmeadows
Grenada

REGULAR BOOKINGS ARE FULL. CONTACT US TO JOIN OUR WAITING LIST

Book as One Off or Join Our Waiting List

ONE OFF CLEANS

NORTHERN SUBURBS

We cover the greater Wellington region for one off package cleans.

Sorry, no oven cleaning for out of area unless included in package booking.

Book a One Off

Why Choose Molly's

Quality

Priced for quality, not quantity

Integrity

A good clean takes time, so we wont rush our work. We take pride in our service and pay attention to detail.

Quality inspections are carried out by management to ensure high standards are consistently met.

Integrity

Priced for quality, not quantity

Integrity

Your home is your castle, and we respect that.

Aside from the police, MOJ and background checks our cleaners are chosen for their honesty, reliability, professionalism and pride in their work.

Fully insured, registered, with replacement cleaner availability and GST compliant; we offer peace of mind to clients.

Priced for quality, not quantity

We choose to work with a set number of clients. This ensures quality of work, the well being of the cleaners and focusing on your needs; not a target income or client base.

So we don't dilute our quality we set a client to cleaner limit. This means your cleaner is energetic and eagle-eyed each clean.

All bookings have a 2 hour minimum. Products and equipment provided by Molly's.

Weekly or Fortnightly

$40ph +gst

We provide everything needed for the job - top of the range equipment and products and the elbow grease!

Part House-Keeper

$45ph +gst

Giving you more 'you' time our part house-keeper is a popular option for those busy people.

Along with cleaning the home your house keeper will:

Change linen and towels
Strip and remake beds
Do the dishes
Hang washing out
Ironing (15 item limit)

Full House-Keeper

$50ph +gst

Want even more freedom from the chores? Choose our Full house-keeper option. Along with cleaning the home your house keeper will:

Change bedding and towels
Load/hang washing
Dry clean pickup/drop
Ironing (up to 20 items)
Dishes
Prepare an easy meal
Collect shopping
Walk the dog (30 mins)

Gold Standard Service

Service +$10ph +gst

Get the VIP service with your own dedicated cleaner/s for a morning or afternoon slot on a set day.

Limited days and availability.

Conditions apply.

Book Now

Do I get the same cleaner each time?We rotate a bank of three or four cleaners so you always have cover if one is sick/away.

Will the cleaner come at the same time each booking?

Due to the ever changing nature of the jobs, traffic, workers off etc we do not give specific times unless you use our VIP service.

How do you ensure quality?

Our cleaners are fully background checked, have weeks of training and must complete a checklist at each job. Random quality checks are conducted by managers.

Regular Cleaning FAQ

How long will the clean take?

This depends on how tidy and maintained the house is. If you're needing several months of unmaintained cleaning to be done you may be charged more for extra time until it can be maintained each week/fortnight.

How many people will come?

Depending on the size and condition of the home our team is usually between 2-5 cleaners.

Do you supply the equipment?

Yes we will bring everything.

Please read our Terms & Conditions to avoid confusion or disappointment

TERMS AND CONDITIONS

Cleans are a minimum of 2 hours for all weekly/fortnightly/one off cleans. We do not offer monthly services except as One-Off cleans.
An administration fee of $35 is applied on your first invoice only.
Mileage may apply depending on your location.
A lockbox for your house key is preferred. We can provide these for $32 and they are discreetly secured via a padlock system on your property. Great for if you lock yourself out of your home too.
We are unable to offer credit as we pay staff weekly. We kindly request payment within 24hrs of booking completion. Payments that fall behind may lead to extra fees and suspension/cancellation of service. Debt collection costs payable by client.
We cannot always guarantee the same cleaner each booking. Whilst we endeavor to do so, we will always ensure that your allocated cleaner for the booking is experienced and quality checked.
Absence of more than two weeks by the client require a 50% holding fee.
Termination of service requires twenty days notice unless otherwise agreed.
Your cleaner may on occasion bring another team member/trainee to help with the cleaning of your home. Please advise if this is not agreeable.
Please provide screen cleaner suitable for your televisions and computer screens.
Our regular cleans do not include laundry, washing dishes/loading/unloading dishwasher, excessive tidying/picking up of toys/laundry, making beds, cleaning drawers/cupboards, scrubbing walls/ceilings etc. Please choose one of our housekeeping packages if you require these services.
Due to health and safety we are unable to clean mould (shower mould often is stained and cannot be removed without steaming/bleach), fungus, illegal substance residue, bodily fluids will not be cleaned. Please ensure these have been removed prior to the booking.
If, on arrival, we deem the condition of the house to require more intense cleaning due to heavily soiled areas we will endeavor to contact you to discuss options on how to proceed.
We require 24 hours’ notice to cancel a clean without incurring a 50% cancelation fee. Where possible, as a courtesy, we will look at alternative days for your booking. If this is not possible our cancellation policy is implemented. This also applies to lockouts.
Bookings occur between 9am- 3pm on your regularly scheduled day. Given that each home we clean we cannot guarantee an exact arrival/ departure time. You may indicate a preference and we will endeavor to accommodate this.
Please “pick up" as much as possible in areas you would like us to clean. This will allow us to complete the clean you requested without incurring time penalties and let us focus on detail and quality for you. To avoid possible breakages we will not clean heavily cluttered areas (shelving, countertops, etc).
We often need a further half an hour to hour for the first few regular cleans. This is standard as we need to ‘catch up’ and create a routine.
All cleaners keep a digital clock in/out record of their time and location.
If you are dissatisfied with your clean, please contact management so the problem can be rectified immediately. We are always open to feedback and constructive advice.
Managers carry out random quality checks each week so there may be an occasion where we pop by after your cleaner has completed their job just to ensure the work remains at the highest possible standard. Please advise the office is you do not want this service.
Molly’s accepts no responsibility for damage caused whilst using a client’s products. As a rule, Molly’s cleaners do not use bleach.
On occasion we may take quality assurance photos, for our reference, of areas in the home that need cleaning attention. No personal or identification evidence is ever photographed.
There is a 5% fee deducted when using Paypal due to their fees.
One off cleans require a 50% deposit prior to booking being confirmed. If your booking is within 48 hours please email us a screenshot of payment so this can be checked off as confirmation in case funds do not clear in time. Bookings are NOT confirmed until receipt of deposit.
Please secure all dogs so that the cleaners do not frighten them with the equipment and noise.
For health and safety reasons we cannot clean above our step ladder height of 1.5 meters from the ground.
If you have workmen, trades people, moving company staff working on the same day as your booking please allow a margin of extended time as often we are held up by these incidents.
Please disclose any asbestos, hazardous materials, pest residue or chemicals that are present, or have been present in the home.
Accurately describing your home along with marking the priorities for the clean will help us ensure to we complete the job to your satisfaction. The more information we have, the better.
Use of the steam cleaner is at the clients risk and liability. Tests patches are always conducted prior to commencing to avoid discoloration or damage. Steam cleaning is not suitable for wallpaper or chalk based/low quality painted areas. Substituting steam cleaning with sugar soap and hand cleaning will incur additional cost.
Molly’s reserves the right to decline a job on arrival if the booking has been misrepresented by the client. Deposits, minus costs, will be refunded.
If a home is deemed unsafe for the cleaners due to hygiene or physical safety the booking may be cancelled and any deposit, minus costs, will be refunded.